Return Policy and Procedures

We recognize that our Return Policy (as defined below) may seem strict but it is one of the primary reasons that we can provide you with such low prices.

Software, parts, cables, and printer consumables (cards, labels, ribbons, printheads, etc) are NOT returnable.

All RMA requests, including any order discrepancies, must be made within 15 days of receipt.

All returns/exchanges will incur a minimum restocking fee of 10-25% (varies by manufacturer and condition) or $50, whichever is more.

All returns must meet the following criteria:

• Have a valid RMA number (items received without an RMA number or an expired RMA number will be returned unopened). RMA numbers are valid for ten (10) days only,
• Be in "like-new" condition meaning all items received must:
  • Be in brand new (unused), resalable condition,
  • Have all original manufacturer's packaging (both inside and out),
  • Have all manuals, accessories, software, cables, warranty card, static bag, etc (just as received),
  • Be clean and without scratches or usage marks of any kind, and
  • Have no writing on any boxes.

Credit will be issued only after inspection.

Customer is responsible for freight costs when returning any product. Shipping and Handling Fees are not refundable.

Opened, used, and/or discontinued items are NOT returnable. Special and Custom Orders are non-refundable.

If you have any questions please contact: Sales@AutoIDSavings.com